What do goodwill cashiers do?

What is a Goodwill Cashier?

A Goodwill cashier is a retail professional who processes transactions for customers at a Goodwill store. Goodwill cashiers are responsible for providing exceptional customer service, scanning items, handling payments, and helping customers with returns and exchanges. In addition to their primary duties, Goodwill cashiers may also be responsible for stocking shelves, cleaning the store, and helping with other tasks as needed.

Duties and Responsibilities of a Goodwill Cashier

The primary duties and responsibilities of a Goodwill cashier are as follows:

  • Greet customers and answer questions
  • Scan items and accept payments
  • Answer the phone and take customer orders
  • Handle customer returns and exchanges
  • Count money and provide change
  • Balance the register at the end of the shift
  • Stock shelves and keep the store clean
  • Help customers find items in the store
  • Follow company procedures and policies
  • Perform other tasks as needed

Skills and Qualifications

Goodwill cashiers should possess the following skills and qualifications:

  • High school diploma or equivalent
  • Excellent customer service skills
  • Strong math and money-handling skills
  • Good communication skills
  • Ability to stand for long periods of time
  • Ability to lift up to 25 pounds
  • Basic computer skills
  • Detail-oriented and organized
  • Ability to work in a fast-paced environment
  • Flexible and reliable

Working Conditions

Goodwill cashiers typically work in retail stores, often in the customer service area. They typically wear uniforms provided by the company and must stand for long periods of time. They may be required to work evenings, weekends, and holidays.

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Salary and Benefits

Goodwill cashiers usually earn an hourly wage. Pay rates vary depending on the location of the store and the candidate’s experience. Most Goodwill stores also offer employee discounts. Benefits may include health insurance, vacation time, and 401(k) plans.

How to Become a Goodwill Cashier

The following steps can help aspiring Goodwill cashiers become successful in the field:

  • Obtain a high school diploma or equivalent
  • Gain retail experience, if possible
  • Apply for open positions at Goodwill stores
  • Complete a job application and interview
  • Undergo a background check and drug test
  • Complete any necessary training
  • Start working as a Goodwill cashier

Job Outlook

The job outlook for Goodwill cashiers is positive. The retail industry is expected to grow at an average rate of 3.2% per year through 2029, which is faster than the average for all occupations. The increasing demand for retail services and the need for customer service personnel will create opportunities for qualified candidates.

Career Advancement Opportunities

Goodwill cashiers may be able to advance their careers by gaining additional retail experience or by becoming certified in customer service. They may also be able to move into a management position within the organization. With the right experience, Goodwill cashiers may be able to move into higher-paying jobs in the retail industry.


Goodwill cashiers are retail professionals who provide customer service and process transactions for customers at a Goodwill store. They are responsible for greeting customers, scanning items, accepting payments, and helping with returns and exchanges. To become a Goodwill cashier, candidates should possess a high school diploma, excellent customer service skills, and basic computer skills. The job outlook for Goodwill cashiers is positive, and there are opportunities for career advancement within the organization.